Refund Policy

Last Updated: June 2026

Our Commitment

AccessStack is committed to fair treatment of all customers. Because we sell digital goods that are delivered instantly, our refund policy is specific but fair.

When You Qualify for a Refund

Non-delivery: If you were charged but no service was delivered to your dashboard, you receive a full refund to your AccessStack wallet within 24 hours.
Duplicate charge: If you were charged twice for the same order, the duplicate is refunded immediately.
Technical failure: If our system error caused an incorrect charge, we will refund in full.

When Refunds Are Not Available

Services successfully delivered to your dashboard (credentials provided)
VPN accounts that have been activated and used
Proxy credentials that have been accessed
Wallet funds already spent on services
Account suspension due to Terms of Service violation

How to Request a Refund

Your registered email address
The service you purchased
Screenshot of the issue
Date and time of purchase

We respond to all refund requests within 24 hours.

Wallet Refunds

All refunds are issued to your AccessStack wallet balance, not to your bank account or card. Wallet funds can be used for any future purchase on the platform.